Specials

All Specials


Everyday Specials

Big Bargain

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Cellarbrations

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The Bottle-O

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Porters Liquor

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IGA Liquor

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Other Products

Frequently Asked Questions

How do I place an order on shopmylocal.com.au?

Shop MyLocal allows our independent bottle shop partners to offer the ability to do home deliveries or click and collect to their loyal customers.

This is how it works: First step is to create an account with us here once you have created an account ordering on shopmylocal.com.au is safe and easy. All you have to do is start your product search by clicking on the magnifying glass in the top left corner of the home page, fill out the product and location you are wanting to search then click on the “Add to Cart” button of your product of choice to place in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

To check if we have a participating store delivering or have click and collect available in your area feel free to go to our find a store to search for your nearest available retailer. Please note that the Retailer can choose to decline the order if the delivery falls out side of their fulfilment area or state.

If we don’t have a store available in your area, send us an email with the area you are looking to purchase from and the name of your preferred store from our list of partners and we’ll let you know as soon as that store is available online.



Is it safe to order on shopmylocal.com.au?

Yes, it is safe to order on shopmylocal.com.au. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At shopmylocal.com.au, we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.



Can I ship my order to an international location?

Currently we are only able to accept online orders for addresses within Australia.



Will I be charged sales tax on my shopmylocal.com.au purchase?

All prices are inclusive of GST.



How can I pay for my order?

We accept all major credit cards and Paypal. All payments are processed through a secured checkout process.



What currency are the prices listed in?

All prices are listed in AUD.



When will I know when my order is ready to be picked up from store in which Click & Collect is offered?

Once your order has been processed an email confirmation will be sent to you with the tracking number citing from the store details that you will pick up from..



How do I track my order?

You will automatically receive an e-mail notification with the tracking number once your order has been processed.



I have placed an order but haven't received an order confirmation - is my order accepted?

Please check your e-mail spam filter first.



How long do I have to pick up my order from the store?

Your order is available to be picked up from your nominated store for up to 7 consecutive days.



What are the operating hours for those stores that offer Click & Collect orders?

For any Order placed by a Customer:

(1) between 10:30am and 6pm Monday to Saturday; or

(2) between 10:30am and 3pm on Sunday,

The nominated local store will notify that the order is ready for collection within 30 minutes of the Order.

For any Order placed by a Customer:

(1) after 6pm Monday to Saturday and before 10:30am the next day; or

(2) after 3pm Sunday and before 10:30am Monday

The nominated local store will notify that the order is ready for collection by the Customer by 11am (next occurring after that Order placement).

The Customer will be required to present the relevant transaction number for the Order and picture ID, for collection of the Order.



What can I do if I make a mistake with my order?

If you need to change or cancel your order, please email us at customer.support@shopmylocal.com.au or on 1300 000 113 with your order number in the subject line and we will try our best to accommodate your request.



How will my refund be paid (if applicable)?

Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.



What is the delivery time?

During holiday or promotional periods (such as Black Friday and Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume. When your order leaves our stores, we will send you an e-mail.

We aim to deliver the next business day with local delivery providers after you have placed your order with us. If you haven't received your order at this point, please contact us at customer.support@shopmylocal.com.au or on 1300 000 113 and we will inform you of your tracking number.



Can I track my delivery?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.



My order seems to be delayed - what should I do?

If your delivery has not appeared after 7 business days, please contact us at customer.support@shopmylocal.com.au. Please include your order number. We will then investigate your order status and get back to you as soon as possible.



How much does delivery cost?

Delivery charges are determined by the seller.



I experience problems during checkout - what do I do?

Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox.

If this doesn't help, there might be a technical error and we would love to hear from you, so we can solve the problem and help you finish your order.