Specials

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Everyday Specials

Big Bargain

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Cellarbrations

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The Bottle-O

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Porters Liquor

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IGA Liquor

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Other Products

Frequently Asked Questions

How do I place an order on shopmylocal.com.au?

Shop MyLocal allows our independent bottle shop partners to offer the ability to do home deliveries or click and collect to their loyal customers. You may order products from a Store by selecting and submitting your order through the Site in accordance with these Terms.

Any order placed through this Site for a product constitutes an offer by you to purchase the product to be supplied by the Store that you nominate for your order, for the price displayed on the Site, at the time you place the order, and your agreement to also pay any delivery fees, pick and pack fees as indicated at your order checkout on the Site.

Your order may be accepted or rejected for any reason, including if the nominated Store cannot fulfil the order for any reason, if the requested products are not available, if there is an error in the price or the product description posted on the Site or if there is an error in your order.

If we reject an order placed through the Site, we will endeavour to notify you of that rejection at the time you place your order or within a reasonable time after you place your order.

This is how it works: First step is to create an account with us here once you have created an account ordering on shopmylocal.com.au is safe and easy. All you have to do is start your product search by clicking on the magnifying glass in the top left corner of the home page, fill out the product and location you are wanting to search then click on the “Add to Cart” button of your product of choice to place in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

To check if we have a participating store delivering or have click and collect available in your area feel free to go to our find a store to search for your nearest available retailer.

If we don’t have a store available in your area, send us an email with the area you are looking to purchase from and the name of your preferred store from our list of partners and we’ll let you know as soon as that store is available online.

Please note a seller can and will decline your order should it fall outside of their delivery zone you can see what postcodes a store is willing to deliver to by heading over to find a store type in the store, you are looking to order from or the location, click on the seller and their delivery areas will be listed along with trading hours and store address. If the seller only accepts click & collect orders it will just show "click & collect only" instead of the delivery postcodes.





Is it safe to order on shopmylocal.com.au?

Yes, it is safe to order on shopmylocal.com.au. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At shopmylocal.com.au, we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.



Can I ship my order to an international location?

Currently we are only able to accept online orders for addresses within Australia.



Will I be charged sales tax on my shopmylocal.com.au purchase?

All prices are inclusive of GST.



How can I pay for my order?

We accept all major credit cards and Paypal. All payments are processed through a secured checkout process.



What currency are the prices listed in?

All prices are listed in AUD. Please note prices may vary and product prices are at the retailer's discretion.



How does our pricing structure work?

All prices are at the seller's discretion. Prices can vary from state to state and from seller to seller.

The price shown for each product on the Site is the purchase price offered by the Store on the Site at the time you place your order. The prices on the Site may change at any time and we do not provide any notice of these changes. If the purchase price of a product changes between the time it is added to your cart and the time the order is placed, the price of the product in your cart will be updated to reflect the current price. The final purchase price of each product in your order will be the price shown in your cart at the time you place your order.

Each Store also sets their own in-store purchase prices and the purchase price shown on the Site may not be the same as the purchase price for the same product in-store.

Metcash reserves the right to amend any pricing errors caused by human error, system error or other reasons. If such an error results in an increase in the price of your order, we will either attempt to contact you to confirm you wish to proceed with your order at the amended price or cancel your order.





When will I know when my order is ready to be picked up from a store in which Click & Collect is offered?

The nominated local store will notify you via email that the order is ready for collection. While we do aim to have this ready within 30 Minutes during peak promotional periods this can take up to 1 Hour. If you have not heard from the store within the hour please email us at customer.support@shopmylocal.com.au





How long do I have to pick up my order from the store?

Your order is available to be picked up from your nominated store for up to 7 consecutive days.



What are the operating hours for those stores that offer Click & Collect orders?

Store opening hours can vary and are determined by the individual seller.

To check store hours head to find a store type in the store, you are looking for or the location, click on the seller and their trading hours will be listed along with the address of the store.

The nominated local store will notify you when the order is ready for collection by the Customer.

The Customer will be required to present the relevant invoice number of the Order and present a valid picture ID, for collection of the Order.



I have placed an order but haven't received an order confirmation - is my order accepted?

Please check your e-mail spam filter first. If there is no confirmation email in spam or your inbox please contact us at customer.support@shopmylocal.com.au and we will try our best to accommodate your request.



How do I track my order?

You will automatically receive an e-mail notification with the tracking number once your order has been processed.



What is the delivery time?

Standard delivery time frames are between 24 - 48 hours within 10km of your local store Monday to Friday working with our local delivery providers.

During the holiday or promotional periods (such as Black Friday, Cyber Monday, Easter, or Christmas) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume and time frames can take between 3 - 10 business days.

If you haven't received your order at this point, please contact us at customer.support@shopmylocal.com.au or on 1300 000 113 and we will inform you of your tracking number.

When your order leaves our stores, we will send you a confirmation e-mail.

Please note that the Retailer can choose to decline the order if the delivery falls outside of their fulfillment area or state. All orders are fulfilled by our retail partners.





Can I track my delivery?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.



My order seems to be delayed - what should I do?

If your delivery has not appeared after 7 business days, please contact us at customer.support@shopmylocal.com.au. Please include your order number. We will then investigate your order status and get back to you as soon as possible.



How much does delivery cost?

Delivery charges are determined by the seller.



What can I do if I make a mistake with my order?

If you need to change or cancel your order, please email us at customer.support@shopmylocal.com.au or on 1300 000 113 with your order number in the subject line and we will try our best to accommodate your request.



How will my refund be paid (if applicable)?

Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.



I experience problems during checkout - what do I do?

Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox.

If this doesn't help, there might be a technical error and we would love to hear from you, so we can solve the problem and help you finish your order.



What happens if my order is out of stock?

If a product that you order is out of stock or temporarily unavailable at the Store you nominate, and you have indicated on the Site that substitutions are acceptable, the Store may in its discretion provide you with a substitute product. If the Store supplies a substitute product that is a different price to the original product in your order, you will be charged the lower of the two prices.

As substitutions by the Store are discretionary, we cannot guarantee that a substitution will be available, or if available, will be supplied.