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Please check your e-mail spam filter first. If there is no confirmation email in spam or your inbox, please contact us at firstname.lastname@example.org and we will try our best to accommodate your request.
Standard delivery time frames are between 24 - 48 hours within 10km of your local store Monday to Friday working with our local delivery providers.
During the holiday or promotional periods (such as Black Friday, Cyber Monday, Easter, or Christmas) delivery times can be impacted, resulting in delayed shipments. This is due to significant increases in order volume and time frames can take between 3 - 10 business days.
When your order leaves our stores, we will send you a confirmation e-mail.
Please note that the Retailer can choose to decline the order if the delivery falls outside of their fulfilment area or state. Our retail partners fulfil all orders.
Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.
If your delivery has not appeared after 7 business days, please contact us at email@example.com. Please include your order number. We will then investigate your order status and get back to you as soon as possible.
Currently, we are only able to accept online orders for addresses within Australia.
Our delivery cost is set at a standard $12 rate; however, delivery charges can be determined by the individual seller.
The nominated local store will notify you via email that the order is ready for collection. While we aim to have this ready within 30 Minutes during peak promotional periods, this can take up to 1 Hour. If you have not heard from the store within the hour, please email us at firstname.lastname@example.org
Your order is available to be picked up from your nominated store for up to 7 consecutive days.
Yes, you can organize for someone else to pick up the purchase made through Click & Collect. Just ensure to provide their name and mobile number during checkout in the "message to retailer" section, or you can fill the order details in for the person you are organizing the pick up for, and we'll ensure to SMS the number allocated on the order information when the order is ready to pick up.
They will need to be 18 years or over and bring a valid photo ID to pick up the order as per liquor licensing guidelines.
Store opening hours can vary and are determined by the individual seller.
To check store hours head to find a store type in the store, you are looking for or the location, click on the seller and their trading hours will be listed along with the address of the store.
The nominated local store will notify you when the order is ready for collection by the Customer.
The Customer will be required to present the relevant invoice number of the Order and present a valid picture ID, for collection of the Order.