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  • Due to current COVID19 restrictions, please allow additional time for tracking updates and delivery

Delivery, Click & Collect FAQ

I have placed an order but haven't received an order confirmation - is my order accepted?

Please check your e-mail spam filter first. If there is no confirmation email in spam or your inbox, please contact us at customer.support@shopmylocal.com.au and we will try our best to accommodate your request.

What is the delivery time?

Standard delivery time frames are between 24 - 48 hours within 10km of your local store Monday to Friday working with our local delivery providers.

During the holiday or promotional periods (such as Black Friday, Cyber Monday, Easter, or Christmas) delivery times can be impacted, resulting in delayed shipments. This is due to significant increases in order volume and time frames can take between 3 - 10 business days.

If you haven't received your order at this point, please contact us at customer.support@shopmylocal.com.au or on 1300 000 113 and we will inform you of your tracking number.

When your order leaves our stores, we will send you a confirmation e-mail.

Please note that the Retailer can choose to decline the order if the delivery falls outside of their fulfilment area or state. Our retail partners fulfil all orders.

Can I track my delivery?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.

My order seems to be delayed - what should I do?

If your delivery has not appeared after 7 business days, please contact us at customer.support@shopmylocal.com.au. Please include your order number. We will then investigate your order status and get back to you as soon as possible.

Can I ship my order to an international location?

Currently, we are only able to accept online orders for addresses within Australia.

How much does delivery cost?

Our delivery cost is set at a standard $12 rate; however, delivery charges can be determined by the individual seller.

When will I know when my order is ready to be picked up from a store in which Click & Collect is offered?

The nominated local store will notify you via email that the order is ready for collection. While we aim to have this ready within 30 Minutes during peak promotional periods, this can take up to 1 Hour. If you have not heard from the store within the hour, please email us at customer.support@shopmylocal.com.au

How long do I have to pick up my order from the store?

Your order is available to be picked up from your nominated store for up to 7 consecutive days.

Can someone else pick up an order on my behalf?

Yes, you can organize for someone else to pick up the purchase made through Click & Collect. Just ensure to provide their name and mobile number during checkout in the "message to retailer" section, or you can fill the order details in for the person you are organizing the pick up for, and we'll ensure to SMS the number allocated on the order information when the order is ready to pick up.

They will need to be 18 years or over and bring a valid photo ID to pick up the order as per liquor licensing guidelines.

What are the operating hours for those stores that offer Click & Collect orders?

Store opening hours can vary and are determined by the individual seller.

To check store hours head to find a store type in the store, you are looking for or the location, click on the seller and their trading hours will be listed along with the address of the store.

The nominated local store will notify you when the order is ready for collection by the Customer.

The Customer will be required to present the relevant invoice number of the Order and present a valid picture ID, for collection of the Order.