How do I place an order on shopmylocal.com.au?
Ordering on shopmylocal.com.au is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
Is it safe to order on shopmylocal.com.au?
Can I ship my order to an international location?
Currently we are only able to accept online orders for addresses within Australia.
Will I be charged sales tax on my shopmylocal.com.au purchases?
All prices are inclusive of GST.
How can I pay for my order?
We accept all major credit cards (excluding American Express) and Paypal. All payments are processed through a secured checkout process.
What currency are the prices listed in?
All prices are listed in AUD.
When will I know when my order is ready to be picked up from store?
Once your order has been processed an email confirmation will be sent to you with the tracking number citing from the store details that you will pick up from.
How do I track my order?
You will automatically receive an e-mail notification with the tracking number once your order has been processed.
How long do I have to pick up my order from the store (if Click & Collect is offered as a service)?
Your order is available to be picked up from your nominated store for up to 7 consecutive days.
I have placed an order but haven't received an order confirmation - is my order accepted?
Please check your e-mail spam filter first.
In case you don't find your order confirmation here, there is a risk that your order hasn't been properly registered. Please contact us to confirm that your order has been accepted. Your payment will not be charged until we dispatch your order.
What are the operating hours for those stores that offer a Click & Collect service?
For any Order placed by a Customer:
(1) between 10:30am and 6pm Monday to Saturday; or
(2) between 10:30am and 3pm on Sunday,
The nominated local store will notify that the order is ready for collection within 30 minutes of the Order.
For any Order placed by a Customer:
(1) after 6pm Monday to Saturday and before 10:30am the next day; or
(2) after 3pm Sunday and before 10:30am Monday
The nominated local store will notify that the order is ready for collection by the Customer by 11am (next occurring after that Order placement).
The Customer will be required to present the relevant transaction number for the Order and picture ID, for collection of the Order.
What can I do if I make a mistake with my order?
If you need to change or cancel your order, please email us at email@example.com or on 1300 000 113 with your order number in the subject line and we will try our best to accommodate your request.
How will my refund be paid (if applicable)?
Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.
What is the delivery time?
During holiday or promotional periods (such as Black Friday and Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume.
When your order leaves our stores, we will send you an e-mail.
We deliver on the next business day with local delivery providers after you have placed your order with us. If you haven't received your order at this point, please contact us at firstname.lastname@example.org or on 1300 000 113 and we will inform you of your tracking number.
Can I track my delivery time?
Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.
My order seems to be delayed - what should I do?
If your delivery has not appeared after 7 business days, please contact us at email@example.com. Please include your order number. We will then investigate your order status and get back to you as soon as possible.
I experience problems during checkout – what do I do?
Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox.
If this doesn't help, there might be a technical error and we would love to hear from you, so we can solve the problem and help you finish your order.